Cancellation & Appointment Policy
To provide the highest level of care to all our patients, we maintain a dedicated treatment schedule. When you book an appointment, that time is reserved exclusively for you. If you miss an appointment or cancel at short notice, other patients on our waiting list miss the opportunity to receive treatment.
The 24-Hour Rule
We require at least 24 hours’ notice for any appointment changes or cancellations. This allows us enough time to offer the session to another patient in need.
Cancellation Fees
We understand that life happens; however, out of respect for our practitioners and to keep our clinic sustainable, the following fees apply:
Cancellations with > 24 hours' notice: No fee will be charged.
Cancellations with < 24 hours' notice: Deposit will not be refundable.
Non-attendance (No Show): 50% of the Consultation will be charged.
How to Notify Us
To cancel or reschedule, please:
Call us on (07) 5543 1257
Email us at admin@jntc.com.au
Please note: Cancellations via social media (Facebook/Instagram) are not monitored for scheduling and will not be accepted.
Health Fund Claims
Please be aware that Private Health Funds do not provide rebates for cancellation fees. These fees must be paid out-of-pocket before your next scheduled treatment.
Late Arrivals
If you arrive late, your session may be shortened to ensure the practitioner can stay on schedule for the next patient. The full fee for the booked duration will still apply.
Exceptional Circumstances
We recognize that emergencies and sudden illnesses (such as COVID-19 symptoms or family emergencies) occur. In these instances, the cancellation fee may be waived at the discretion of management. Please contact us as soon as possible to discuss your situation.
Patient Acknowledgment
By booking an appointment at Jimboomba Natural Therapies, you acknowledge that you have read, understood, and agree to abide by this Cancellation & Appointment Policy.